We get an error message as saying “File format is wrong.” and cannot register a reply file.
There are several causes for the error. The following are the major causes and the response
methods.
a. You are trying to register a graphics file in PDF or PEG, etc.
Only file formats in JGP4 and XML can be registered. Graphics files and other text files
cannot be registered. Please register a reply file that you have prepared with the Survey Tool (in
JGP4 or XML).
b. You are trying to register the Survey Tool (MS-Excel®).
Please confirm the extension of the reply file. When the extension is either xlsx or xls, you
are trying to register the Survey Tool. Please prepare a reply file using the reply preparation
function of the Survey Tool, and register the reply file. Please also refer to the above Q9. a.
Green Procurement (Former JGPSSI) Survey Tool: Click the [SAVE JGP] button.
AIS Tool: Click the [XML output] button.
c. Your preferred file format is different from ours.
Please reply in the requested file format that the Status Check on Survey Request screen
suggests. It is possible to reply in AIS for the survey request in JGP.
d. Unsupported character codes are used with the Green Procurement (Former JGPSSI) Survey
Tool.
Green Procurement (Former JGPSSI) Survey Tool only supports Shift-JIS. Using other
two-bite characters corrupts display and could damage the file format. Use one-bite characters
(ASCII characters such as ABCD…XYZ, abc…xyx, 0123…789) to input items for Survey Tool
(company name, usage/use purpose, use position, post script items, etc.).
Pay caution when you use Chinese Windows® etc. using Unicode, as Green Procurement
(Former JGPSSI) Survey Tool does not support Unicode. Using two-bite characters mixes
special codes such as TAB and Return in the input characters, which damages the file
format so that it cannot be registered.
e. With Green Procurement (Former JGPSSI) Survey Tool, we separate our reply to a requested
part (parts) into several lines and input them.
Please use a line to input such a reply.
Please refer to Q12.l. when you reply for several parts at a time.
f. The AIS reply file is broken.
Please read in the reply file by pressing the [XML Read-in] button in the “General
Information” sheet of AIS Tool. If it is impossible, it is necessary to create an XML reply file again.
When you obtain an XML reply file from the upper stream of the supply chain via e-mail as
an attached, it could damage the reply file. Obtain a compressed reply file (XML file), and
register it after unzipping it.