• When the guest ask me for smoking in the restaurant, I had to explain them that they cannot smoke in this restaurant but you can smoke at terrace.
• When the guest came for asked me for help, I will try my best to help them but If some solution is not concerned with my department I will guide them to contact front office.
• For the guest who could not speak English, I tried to communicate with them by body language, and I will drawing on a piece of paper.
• Sometimes I could not understand guest’s accent, I will ask them speak slowly or write on a paper for me.