“Together with the accounts payable module rejected by treasury, we also returned the cost control module. According to users, the cost data supplied by the module did not provide the depth of detail required by IFG. Systems must not only be good; users must also accept them. We had to develop these modules independently and design interfaces with BPCS, thus delaying the implementation process.”
Jorge Figueroa adds:
“The main implementation issues arose when the ERP system functionality failed to match the processes. When we evaluated the ERP system the consultant told us that the system had the capacity to do whatever we required from it but later we found some surprises.”
Carlos Montero remarks:
“The guiding principle during implementation was not to modify the ERP system.”
Implementing the logistics and manufacturing modules took until May 1998. The last 3 months were devoted to final user training, in particular factory workers, and to trial runs. Their own bosses trained personnel. Bosses would get their people together and prepare an explanation talk with support from IT personnel.