The customer would like to change the flight but payment does not conform to the conditions agreed and is charged with her again. So she has taken the matter to the Office of the Consumer Protection Board.
The Office of the Consumer Protection Board sent this letter asking Expedia or representative to go to the Office of the Consumer Protection Board on December 16, 2016 at 10.00 hrs to settle this complaint.
Please find attached the letter. Kindly handle this matter immediately with feedback.