Video1 - I will say, Excuse me, could you please calm down for a minute and explain your needs or problems to us. We will try to help as much as we could for you comfortableness. - We will solve any problems you need. But for now could you follow our staff to to our office in the airport first. Video2 - We’re really sorry for your inconvenience. however, because our airlines care about safety we have to cancel the flight. We can not risk our customer in this kind of situation. - Our airline will give a free flight changes to your available time later. you can contact our office for your re-reservation. Video3 - I will say that we are really sorry for the problems that you face. We will help you as soon as possible. - We don’t want this to happen too. However, we will improve from our mistake. Video4 - I will tell other customer to calm down and try to arrest that guy or put him to a room that not annoyed other customer. - If the problem can’t be solve on the plane. I will contact captain to make a decision for an emergency landing at the nearest airport. Video5 - Tell that guy nicely to stay cool and speak slowly in a polite way. - call a staff for a talk. If nothing get better then, try to landing and drag him out.