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Thank you for contacting us BamBie Trading. My name is Eli and I will be more than willing to assist you.
We understand from your email that you wanted to know on how handle a customer returns from Order ID 104-2670496-7071450 and also we understand that you would like to verify if the aforesaid order and order id 105-2464670-9886659, have the same customer. We tried to reach you with this number +66847304656 associated on your account however we received no answer.
Please be informed that when a buyer is dissatisfied with an order, we encourage you to work with the buyer to reach a mutually beneficial resolution. You should work with the buyer to arrange for the return of the item they ordered, and issue a refund when you receive the return. You may choose to issue a concession to the buyer for return shipping. Upon receipt of the item, you can issue a full or partial refund. At a minimum, you generally must allow buyers to return your products for a full refund for at least 30 days after receipt of shipment.
Note: You should wait first for the item to be returned back to you before issuing a refund.
Kindly see below link on how to manage returns and refunds: