On a larger scale, an organization regularly surveys its workplaces to determine whether or not the capabilities of the people meet the needs of the organization. The collective needs of the organization are represented by the large circle in Figure 6-11. That circle includes all of the skills and knowledge, or other hospitality entity. The smaller circle represents the qualifications of individual employees—and it can be inferred that those employees who lie outside the circle do not possess the things necessary to meet organizational needs. In most cases, employers make an effort to help them gain the necessary skills—that is,