Everyone likes Lenny: the other help, his managers, the customers. It's easy to see why. He does his job well and in a friendly manner. For example, today Martha watched Lenny deal with a customer. National has a policy that second helpings are free.A girl, about 13 came up to Lenny and asked for seconds. He asked her in a friendly manner how many more pancakes she wanted She said, "Oh, I don't know. one or two."