Interviews were conducted during working hours on a one-to-one basis and took place in a small conference room at the
healthcare centre. Each interview lasted 30-50 minutes and took the form of a dialogue. The questions were open, with a
focus on the main areas covered by the study and with the support of an interview guide. The two main questions were:
Could you tell me about your experience of discharge planning sessions? Could you tell me about your concerns regarding
the use of video conferencing in the discharge planning session? The supporting questions were: Can you go into more
detail? Can you tell me more about this? Can you elaborate? The supporting questions were used to help the informants
gain a grasp of their narrations