(1) Full-time salaried employees working at manufacturing and service
organizations in Selangor, Kuala Lumpur, Penang, Perak, or Melaka which
are ISO 9001:2000 certified for more than three years.
(2) Employees who possess the knowledge of organizational practices pertaining to
quality management practices.
(3) Employees who are willing to express opinions about the organization along
with various dimensions of TQM practices, and express feelings about role
conflict experienced.