Plan for a long-term commitment to quality (development and organisation).
● Quality must be built into the processes at every stage (process technology, supply
network, development and organisation).
● Cease mass inspection (process technology, supply network, development and
organisation).
● Do not make purchase decisions on price alone (supply network, development
and organisation).
● Identify problems and work continuously to improve the system (supply network,
development and organisation).
● Implement SPC and quality training (process technology, development and
organisation).
● Institute leadership and a human-centred approach to supervision (development
and organisation).
● Eliminate fear (supply network, development and organisation).
● Break down barriers between departments (supply network, development and
organisation).