Online orders are generally shipped within 2 business days of order placement. Notifications and tracking information will be sent via email as soon as the package is shipped. Transit days are Monday through Friday with the exception of holidays. Our customer service hours are 10:00 A.M. to 6:00 P.M. (US EST) if you have any questions or issues regarding your package please contact our Bakery Staff (CustomerService@JohnnyCupcakes.com).