Guiding principle: apply the highest standards of excellence to the purchasing, roasting, and fresh delivery of their coffee.
Holistically: operate on a global scale. 40 countries, 9000 cafes.
Strong reputation for having fine quality products. Has recently begun using Fairtrade coffee beans.
Marketing and Sales:
Spent just 30million on advertising, or 1/10th of what a typical consumer company would have allocated.
Less than 1% of its total revenue is distributed to sales and marketing.