Please refer to the first 12 pages of your textbook below in PDF format to familiarize yourselves with verbal and non verbal communication, and communication barriers. Also refer to the document called neutral and negative statements and questions. There is homework at the end of this document you need to have completed at the beginning of your class in week 3.
Sec 01 & Sec 02: Feel free to use all the files posted here on the LMS to help you improve your English and to produce top marks assignments.