I had sent you an email at the beginning of the month about an order I placed with you guys for a cleansing product. I had a problem with it since it didnot work and you had sent a letter in the product saying that if it didn't work, we should tell you and you would send something else that WOULD work. I though I received an email from you stateing that you sent it but I still have not received it. I just wanted to make sure you had the correct address info.