The first bit of information the PSB provides to the production associate is in the form of expectations by the hour. This eliminates any guesswork by production associates as to production goals within their work day. Furthermore, it provides detailed expectations by the hour of what is expected out of the production area. This allows the operators to know whether they have met expectations for the hour. At RNA, this was a new concept, as operators in the past had not known what the expectations were and oftentimes left work at the end of the day not knowing whether the area had a good day or not. Taking the customer demand