him in the villa. Elle went to the guest's villa straight away. Mr. Fechner showed Elle
specific areas which are; Mirror above D1, both side of the head bed, bath tub, sink at
bath room, shower room including with containers for shower gel and bean bag outside
villa. Mostly he mentioned about the cleanliness as he found out its not clean enough
and he can see some stain and dust on those area. Mr. Fecher said we can move them
to the new room or housekeeper should deep clean it again. Elle apologized for this
matter. And offer HK to clean the room again. Mr. Fecher is fine with that as they will go
the beach later on. Elle issue job with GSC right away.
Basicly, the guest likes villa B02 but interested to move to Hillcrest Pool Villa. Elle
informed them at this moment we are fully booked on that category. We will keep
update them and show Hillcrest on 1 Jan 16 or once this villa category available.
K.Narong (FOM) fully informed.
19.07hrs. GSC got phone form guest inform that pool light not working. GSC apologizes
and asks for our ENG come to check immediately. When Engineering arrived at villa and
found 2 light bulbs was not working and guest prefer to fix on 31/12/15.
21.42hrs. TA (GSC) got phone form Elle (VH) please issued job to ENG as remote
control not working. GSC apologizes and asks for our ENG come to check immediately.
GSC issued job to ENG.
22.15hrs. Guest call to GSC inform that remote control it was working then not working
again but they preferred to be fixed tomorrow when they go to have breakfast.