Accommodation cancellation fees
To modify or cancel your reservation
Online cancellations are only accepted until 5:00 p.m. (Japan time) of the day of scheduled arrival. Plans that include dinner, however, must be cancelled by 12:00 noon at the latest. Later cancellations must be done through one of our telephone operators. If JAPANiCAN Customer Support is closed on the day before or the day of your stay, please call your destination directly. Prior to this, please contact JAPANiCAN by e-mail.
Detailed instructions for canceling and changing reservations may be found on our website:Booking changes, Cancellations
Application of cancellation fees
No cancellation fee charged until 4/10.
From 4/11
From 4/12
From 4/13
On 4/14
No Show
30% 30% 50% 100% 100%
*When a "*" is shown above, please contact JAPANiCAN.com Customer Support for details about the cancellation policy. Cancellation fees may be charged for some bookings even when cancelled as much as 60 days in advance.
Application of Cancellation Fees
When cancelling all nights of a multi-night reservation, cancellation fees will apply for each night individually, calculated as indicated above.
When cancelling only part of a multi-night reservation, cancellation fees will apply for each cancelled night individually, calculated as indicated above.