The management processes are umbrella processes: they are situated above the operational
processes. These managerial processes act as a bridge linking the strategic level and the operational
processes.
The processes at the managerial level ensure the comprehensive management of the implementation
of the information provisioning. Viewed from the perspective of planning, cost-effectiveness, needs,
contracts and service levels, direction is given to administrative work, and maintenance, innovation
and the linking processes. The key question pertaining to the managerial processes is as follows: How
do we manage the information provisioning?