Respondents were asked to ascertain whether online citation tools are easy or difficult to use. The questionnaire provided is five ratings and responses are provided in Fig. 6. It reveals that 80 % found that the online citation tool is very easy to use. A further 17 % found it easy to use and 3 % respondents noted that it is moderately easy to use. The most important finding is that no one stated that the online citation tool is difficult and very difficult to use. The results affirm that usage of online citation tools among the respondents were easy rather than difficult.