5.11. Industrial relations, engagement and
consultation
There is a wide range of structures in place across the international hotel chains to
enable the engagement between employees and management. A number of these structures
are often facilitated, and even funded, by the employing organization. Figure 3 below
provides an example labour relations structure, illustrating the type of engagement that
occurs and the various parties involved at each level of the business.
Most hotel chains provide one or more systems for worker/employee consultation and
representation and encourage feedback from all staff. Individual hotels have their own
employee committee, and there are various examples of country/area/regional committees.
European Works Councils are a good example of a regional employee-elected committee,
and are a statutory requirement among larger employers operating in the European Union.
They are present in most international hotel chains that operate across Europe and work to
a greater or lesser extent depending on the enthusiasm of the employee representatives.
Hilton calls it their European Consultative Forum.
International hotel chains acknowledge freedom of association (sometimes within
their published human rights policy) and, where there is a legal requirement to do so, will
engage in collective bargaining and collective agreements. Such agreements tend to be
local agreements, pertaining to a specific country or even hotel. Accor is exceptional
among hotel chains in that it has established an international trade union rights agreement
with IUF, as discussed further below. This agreement was focused around relationship
building and established the trade unions as the main interface for negotiations. Questions
have been asked by several workers’ organizations 75 as to why Accor is the only hotel
chain to have signed such an international agreement, and wonder if this suggests
reluctance by the hotel chains to formalize social dialogue and labour relations structures.
75 ILO and IUF Private Communication.
5.11. Industrial relations, engagement andconsultationThere is a wide range of structures in place across the international hotel chains toenable the engagement between employees and management. A number of these structuresare often facilitated, and even funded, by the employing organization. Figure 3 belowprovides an example labour relations structure, illustrating the type of engagement thatoccurs and the various parties involved at each level of the business.Most hotel chains provide one or more systems for worker/employee consultation andrepresentation and encourage feedback from all staff. Individual hotels have their ownemployee committee, and there are various examples of country/area/regional committees.European Works Councils are a good example of a regional employee-elected committee,and are a statutory requirement among larger employers operating in the European Union.They are present in most international hotel chains that operate across Europe and work toa greater or lesser extent depending on the enthusiasm of the employee representatives.Hilton calls it their European Consultative Forum.International hotel chains acknowledge freedom of association (sometimes withintheir published human rights policy) and, where there is a legal requirement to do so, willengage in collective bargaining and collective agreements. Such agreements tend to belocal agreements, pertaining to a specific country or even hotel. Accor is exceptionalamong hotel chains in that it has established an international trade union rights agreementwith IUF, as discussed further below. This agreement was focused around relationshipbuilding and established the trade unions as the main interface for negotiations. Questionshave been asked by several workers’ organizations 75 as to why Accor is the only hotelchain to have signed such an international agreement, and wonder if this suggestsreluctance by the hotel chains to formalize social dialogue and labour relations structures.75 ILO and IUF Private Communication.
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