however,Senior management has been uncomfortable with the pace at which uncomfortable
decisions have been forced upon them. Middle managers have complained frequently at being asked to carry
out projects and programs that they never ask for. Veteran workers at different levels have been confused by the
new methods and joke about “reengineering the engineers.” Younger staff, many with higher formal education
than their supervisors, have not always found the culture receptive to new ideas. Some have left for better
opportunities.