Despite the considerable investment and organizational energy
devoted in knowledge management initiatives, many of such initiatives
end in less than desirable outcomes possibly due to a mismatch
between the KMS and the kinds of knowledge work the KMS was
deployed to solve [11,33]. This mismatch may be due to the difficulties
of designing KMS because knowledge work processes are inherently
abstract and unstructured, and knowledge worker roles are unstructured,
complicated, dynamic and unpredictable [30]. As a consequence,
knowledge workers must deal with a broad range of knowledge tasks