* We will perform a review of the block part of your VNX prior to confirming dates as there may be underlying factors that although do not impact operations could impede this activity and need to be addressed first. Collecting the logs and attaching them to the SR helps us speed up your request
* Please follow the below linked knowledge base articles that outline the simple steps to collect the log files we need for analysis and then upload these to the service request.
* Block OE Only – How to gather SP Collects
* If you are unable to generate these logs we will need to schedule time for a WebEx session so we can collect them (a WebEx will not be required if the array is connected via ESRS)