Total quality management is a system that makes quality the responsibility of all clinicians and
administrators throughout the health care organization. In TQM, systems are established to prevent clinical and
administrative problems, increase patient satisfaction, continuously improve the organization’s processes, and
provide healthcare services as good, or better, then those of the competitors. Customer focus, error prevention,
employee participation, teamwork, systemization, leadership and continuous quality improvement are TQM
universal management concepts that can be transferred to any business setting. TQM uses quality as the fundamental
measurement metric, continuous improvement as the philosophy and employee involvement as the approach.
Therefore, TQM programs in healthcare can be measured, without the need for a deep knowledge of the industry
unique circumstances.
Total quality management is a system that makes quality the responsibility of all clinicians andadministrators throughout the health care organization. In TQM, systems are established to prevent clinical andadministrative problems, increase patient satisfaction, continuously improve the organization’s processes, andprovide healthcare services as good, or better, then those of the competitors. Customer focus, error prevention,employee participation, teamwork, systemization, leadership and continuous quality improvement are TQMuniversal management concepts that can be transferred to any business setting. TQM uses quality as the fundamentalmeasurement metric, continuous improvement as the philosophy and employee involvement as the approach.Therefore, TQM programs in healthcare can be measured, without the need for a deep knowledge of the industryunique circumstances.
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