Dear Prasittiporn Anunputtarakul,
Thank you for contacting the Skrill Help Team.
We are happy to confirm that we have received your identity document, however your address verification document does not meet our requirements.
To verify your address, we need a document confirming your name and address, issued in the past three months. For example, this could be a utility bill or bank statement in your name. All four corners of the document must be visible. PDF format documents issued by your bank are also accepted.
Alternatively, you can find our bankers confirmation form here: https://help.skrill.com/en/Article/my-account/account-verification/how-do-i-obtain-a-bankers-confirmation
Have it filled in and return it back to us. It's a banker's confirmation that you live at your registered address.
Just a friendly reminder, documents containing and displaying cardholder information such as your full credit card number will not be accepted because of PCI compliance requirements. This helps us protect you and your details better.
To send us your document, please reply to this email. Keep in mind that if we don't hear from you in 48 hours, your case will be automatically closed.
Kind regards,
Georgi
Skrill Help Teaml