Of course, some amount of oversight and attention to detail is necessary. Yet experts say the ability to delegate and to resist micromanaging are critical competencies in a leader — whether you're running Starbucks or a startup.
Jeffrey Pfeffer, a professor of organizational behavior at Stanford University's Graduate School of Business, told The Harvard Business Review, "Your most important task as a leader is to teach people how to think and ask the right questions so that the world doesn't go to hell if you take a day off."
At the same time, many managers struggle with delegation, sometimes because doing all the work themselves makes them feel important and sometimes simply because they're perfectionists.
One strategy for becoming more comfortable with delegation, according to The Harvard Business Review, is to choose the right people to pass on work to. Those people should be both skilled and motivated enough to do a good job.
Apparently, Schultz has internalized this idea, both by hiring top performers for his management team and by communicating to them that they can act as leaders as well.
Meanwhile, Susan Tardanico, CEO of the Authentic Leadership Alliance and Executive in Residence at the Center for Creative Leadership, wrote in a 2013 Forbes article that one key trait of courageous leaders is encouraging push-back.
"By encouraging constructive dissent and healthy debate," she wrote, "you reinforce the strength of the team and demonstrate that in the tension of diverse opinions lies a better answer."
That's exactly what Schultz did when he let employees persuade him that it was a good idea to bring back the cheese sandwiches.
It would seem as though Schultz's ability to delegate leadership duties and his openness to new ideas are helping the company succeed. As Forbes reports, sales surpassed $19 billion in 2015.
The takeaway for any leader is that, as much as you want things to be perfect, you need to accept that you can't do everything — and that sometimes other people can do things better than you can. It's a tough pill to swallow, but it will probably make your organization more successful in the long run.