Vendor’s guarantee of
availability. Does the
Service Level Agreement
(SLA
guarantee that the vendor
will provide adequate
system availability an
quality of service,
using their robust system
architecture and business
processe
. Impact of outages. Can I
tolerate the maximum
possible downtime of the
SLA? Are the scheduled
outage windows acceptable
both in duration and time
of day, or will scheduled
outages interfere with my
critical business processes?