Is that economy class or business class?
No, it’s a direct flight.
No, it’s a non-stop flight.
No, you have to change trains in Bologna. Is that OK?
Not really, it’s better to take a train.
Would you like me to cancel your reservation?
Yes, but only if you stay over Saturday night, Is that all right?
Your check-in time is 05.30 and your departure time is 06.30. Do you want me to book you a taxi?