ADM Application development and maintenance
CAB Change Advisory Board
Chg Change
CR Change Request
CSI Customer Satisfaction Index
KPI Key Performance Indicator
OPD Operational Process Document
QA Quality Assurance
QC HP Quality Center
RCA Root Cause Analysis
RFC Request for Change
ROM Rough order of magnitude
SLA Service Level Agreement
SIT System and Integration Testing
TMS Task Management System
UAT User Acceptance Testing