The internal process approach
This is most often used in ‘not-for-profit’ organisations such as charities for whom financial measures are not always appropriate, and as can be imagined, this model (like the system resource model) is more akin to a concept of efficiency than effectiveness. However, certain measures can overcome this such as those used by Peters and Waterman.
Others could include:
• high morale;
• strong culture;
• quick decision-making;
• effective reward systems.