includes the characteristics of s-commerce as key factors influencing
consumers’ trust in s-commerce.
In addition to the literature review, informal interviews with
several s-commerce users were conducted to obtain their opinions
on the key determinants of trust in s-commerce. The interview
participants were randomly selected in public locations (e.g.,
malls, downtown areas, libraries, and train/bus stations). A total
of 67 s-commerce users were interviewed over a period of two
weeks. Simple questions about the use of s-commerce, favorite
s-commerce sites, the level of trust, and factors influencing trust
were asked, and each response was recorded and transcribed. The
results indicate that, among many factors influencing trust, the
reputation and market share of s-commerce firms, transaction
safety, accurate and real-time information on products and services,
and price advantages were considered by the interviewees
as the most important factors influencing trust in s-commerce.
Therefore, the research model focuses on the characteristics of
s-commerce for an empirical analysis of the key determinants
of trust in s-commerce. Fig. 1 shows the research model and
hypotheses.
includes the characteristics of s-commerce as key factors influencing
consumers’ trust in s-commerce.
In addition to the literature review, informal interviews with
several s-commerce users were conducted to obtain their opinions
on the key determinants of trust in s-commerce. The interview
participants were randomly selected in public locations (e.g.,
malls, downtown areas, libraries, and train/bus stations). A total
of 67 s-commerce users were interviewed over a period of two
weeks. Simple questions about the use of s-commerce, favorite
s-commerce sites, the level of trust, and factors influencing trust
were asked, and each response was recorded and transcribed. The
results indicate that, among many factors influencing trust, the
reputation and market share of s-commerce firms, transaction
safety, accurate and real-time information on products and services,
and price advantages were considered by the interviewees
as the most important factors influencing trust in s-commerce.
Therefore, the research model focuses on the characteristics of
s-commerce for an empirical analysis of the key determinants
of trust in s-commerce. Fig. 1 shows the research model and
hypotheses.
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