Here is my analysis
fitler HPD:INC:Assignment_BasedOnCICharacteristics was triggered
->z1D Lastcount (1000000140) = 0
->Active link active link HPD:INC:TemplateSearch_015_Count=1 failed to triggered.
So we need to identifuy why filter HPD:INC:Assignment_BasedOnCICharacteristics was triggered.
its qualification is ('Service Type' = "Infrastructure Event") AND ('Assigned Group ID' = )
Pls check whether the Service Type of that "test" template is "Infrastructure Event";
if yes, pls check whether the Assigned Group ID of that Assgined Group in the template is blank or not.
You can check from DB end.