the top management provides the necessary support for the adoption and diffusion of a technology, the ultimate success of diffusion then depends more on other factors and requisite policies than just the top management support.
The variable, benefits to individuals, is perhaps the most important for the success
of Knowledge Management System diffusion.
‘What’s in it for me?’ is always a popular comment by individuals when any new venture is initiated in an organization. Individuals will not take Knowledge Management System as an integral part of their daily routine if they cannot identify clear benefits in using it.