Responsibility:
• Provide support of incoming tickets, includingextensive troubleshooting tasks, with responsibilities covering multiple onlineservices.
• Software deployment support in productionenvironments.
• Monitoring System and Service Support statusreporting.
• Customer notification and Process Flowco-ordination for follow-up to maintain service level agreements.
• Work with Operation team for handing-off ortaking over active support issues and to create a team specific knowledge baseand skill set
Qualification:
• Bachelor’s Degree in Computer Sciences, ComputerEngineer or related fields.
• Ability to work in a high pressure and missioncritical operation environment (KPI, SLA).
• Ability to prioritize and perform multiple tasks.
• Ability to communication effectively withtechnical and non-technical persons.
• Excellent communication, interpersonal skillsand Service-minded.
• Good command of English would be an advantage.
• Shift Flexibility.
• Fresh graduates are welcome.
• Male and Thai nationality only.