Dear Ms. Kanyapha Smandechapong,
Thank you for emailing AirAsia
In response to your email, we would like to inform you that once your booking is confirmed, it cannot be cancelled and the payment you made is not refundable and Changes destinations or routes are not allowed.
However, we would like to inform you that guest are entitled to claim for airport tax and no show letter if their boarding status is stated as "no show" for their flight. For the refund policy states that you will receive the refund within 30 working days. Please kindly reconfirm us for this matter.
Should you have any query please visit our website www.airasia.com
And AskAirAsia http://www.airasia.com/ask/ for more information or write to us on e-form http://www.airasia.com/my/en/e-form.page
Thank you for your kind choosing AirAsia.
Warm Regards,
Nattapon Prachakul
Customer Care
Thai AirAsia