culture and people, top management support, incentives, communication,
and so on. Especially, the root causes is the culture and
people that may influence other factors when implementing KM
activities. The finding not only offers a meaningful base to deepen
the understanding with regard to the KM initiative, but also provides
a clue to develop effective interventions to promote the KM
implementation with a stepwise manner. However, the study has
some limitations. First, the study only conducted a case study; the
finding should not be generalized to other enterprises. Second, it
is believed that different enterprises may have different concerns
about criteria for KM implementation. In this sense, it is worthwhile
to perform more cases study in order to unearth new criteria
for use. Additionally, it calls for periodical diagnoses in order to
grasp the dynamic KM activities with different interventions and
promotion strategies.