Participants also expressed their opinion on e-bill’s benefit (e.g., “Getting bills electronically is simpler and quicker than getting them on paper”) and drawbacks (e.g., “A paper bill is physical reminder on pay it; and e-bill doesn’t give me that”). One feature that many participants said would help motivate them to use e-billing was “divisibility,” or the ability to receive e-bills without being required to stop paper bills.