Thank you for writing to eBay's Customer Service. My name is Shem and I appreciate the opportunity to assist you for your concern.
We occasionally place selling limits on member's accounts to maintain a safe trading environment on eBay.
To be considered for removing restrictions, you must submit all of the following:
1. A copy of your driver's license or other government issued ID, with your name and address clearly visible.
2. Documentation clearly showing your current address. This can be one of the following:
- a copy of a recent credit card statement (a copy of the actual credit card is not acceptable)
- a copy of a recent bank statement
- a copy of a recent utility bill (mobile phone bills are not acceptable)
If you are concerned about including sensitive information, such as your credit card number, please black out all but the first and last four digits. When doing so, keep in mind that your full name and address must be legible for us to process your request.
IMPORTANT NOTE: Any contact information listed on the documents you submit with your appeal must be consistent with the contact information listed on your eBay registered account. If there are any discrepancies between the contact information you submit to us and that registered to your eBay account, you must provide an explanation for these discrepancies, as well as documentation that confirms your explanation.
**NOTE: Kindly attach the documents to sgrswebhelp@ebay.com.sg in JPEG/PDF Format.
Be sure to include the User ID and email address of the suspended account you're appealing on the documentation you submit. If your email does not contain this information, it cannot be processed.
Please allow 48 to 72 hours for the request for your appeal to be processed. Emailing us before that time may result in delays. Please be assured that any documents submitted to us will be destroyed after the information has been reviewed and verified.
Thank you for your email and please don't hesitate to let us know if you have any further questions or concerns.
Regards,
Shem Nair
eBay Customer Service