Canceling a Sale
Only sellers may cancel transactions.
If a buyer would like to request cancellation, the buyer should ask the seller via Etsy Conversations.
Sellers may accept returns, but in most cases are not required to do so unless they state they do in their shop policies or are required by local laws. Buyers should read sellers' shop policies carefully and contact sellers before shipping a return.
Sellers agree to complete valid transactions, but occasionally a seller may need to cancel a transaction.
As a seller, if you're unable to complete a transaction, you must notify the buyer via Etsy Conversations and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. Sellers are encouraged to keep proof of any refunds in the event a dispute arises.