RESPONSE ACTION
First action, I've informed him that please let me a time to discuss to my section head and will pressingly reply to the guest, I've communicated with Khun Oui, then Khun Oui suggests me to ask Khun Joy so that I walk towards to inform Khun Joy, Khun Joy replies that it is unable to serve the guest on the stunning top roof. So I come to the guest informed of the result that can not serve them on the top roof but we can serve them at our terrace and in the guest's room and will set some flowers and aroma candles, but the guest says NO and walking away.Second action, I 've informed Khun Oui again of this matter then Khun Oui inform me to apologize the guest for unable to serve the guest up to guest requested.