GLOSSARY
Above-the-line promotions:
Direct expenditure on advertising, such as for a TV commercial.
Below-the-line promotions:
Indirect expenditure on promotion, such as through free gifts, PR or competitions.
Brand affinity: How well customers identify with the brand.
Evaluation: A systematic process that seeks to determine the worth, value or meaning of something.
Key performance indicators:
Financial and non-financial measures to monitor performance across a range of activities within a function, department or role.