Sample Size
Percentage %
58 42 100
In this research the two courier companies were chosen as the sample. DHL (T) LTD and FedEx International were chosen for this study as they are among the biggest and best companies in the world and for the case of Dar es Salaam they are the courier companies that have the biggest market share. It was hoped that the findings would give a general picture of what is happening in courier companies in Dar es Salaam. Kothari (1990) defines sampling as the process of selecting or drawing a sample of individuals from the total population to be studied; while a sample is that part of the universe population which is selected for the purpose of investigating and making generalization about the population characteristics.