These four categories of communication tactics complement each other. In Exhibit 7.1
(opposite), notice how they fit within a ying–yang pyramid pattern. This reflects the relationship
between the size of the audience that each type of media can reach and the impact it can have
on that audience. Interpersonal tactics may reach only a few people, but they have a stronger
impact on their audiences than any other form of communication. The reverse is true of
advertising and promotional media: They can reach people in great numbers, but with far less
impact. Don’t forget that impact often is the bottom line for a strategic communication program,
whether it uses the persuasion or the dialogue model of communication.