Dear N'Off,
Could you please find the information as the detail below for claim.
1) lot number and exp date of product
2) the number of product that we need to claim( จำนวน ที่เหลือมาเคลม และจำนวนที่ลูกค้าใช้แล้วเสีย)
3) problem which customer get
After got this information(for claim product report) I will pass this all information for approval then you can contact N'Bow for cliam this is not related with Logistic team.
Thank you for supporting
Regards,