Following the COOP rule, we requested for customer seminar (sponsoring), which we can reimbursed 100%.
Also, we just sent our engineer to attend the post sales cost, which the channel manager proposed us 100% reimbursement.
But when we uploaded and requested for 100%, it didnot accept.
The channel manager suggested us to follow through the process as it allowed at 50% and open the ESR.
So, please advise for these three activities:
1
2
3
I hope you can access our account and solving this. If you have any question, please let me know.