I'm very sorry that you have received a faulty item, i know you will have been disappointed when you opened the package. All of our products are carefully checked, however occasionally a fault will be overlooked.
What i'd like to do now is solve this problem for you as quickly as possible.
1. I will arrange for the warehouse to dispatch another item to you today. You will receive an email as soon as it leaves us.
2. We need to get the faulty item back from you so that we can ensure this fault does not happen again
Can i please ask you to return the faulty item back to us at the following address. If you can let me know the cost of shipping charges i will arrange to refund this amount back to your bank account through the payment that you made for the order.
Drop Dead Clothing Ltd.
Unit 4a Rutland Way, Sheffield
S. Yorkshire, England
S3 8DG
Again, i'm really sorry for any inconvenience this has caused!
I hope that you can forgive us!