Q1 : Is there any update about the root cause?
- Our LSP confirmed that they detected everything is normal, only action they did was reset port and ping test.
Q2 : Card replacement today was planned work?
Or
Q3 The Card replacement is related the root cause from incident#1?
- LSP revised their information after deeply investigate, the card replacement was not related to incident#1.
The fault at 01:11-01:36(UTC+7) was affected from the planned maintenance on 20th April as you mentioned.