Qualitative data
Analysis of the qualitative data identified four themes:
Professionalism;
Communication;
Comparison of nurse-led and consultant-led clinic;
Appointment choice.
Professionalism
Comments related to this domain largely comprised non-specific positive feedback such as “very good” or “excellent”. More specific feedback included:
“The nurse was extremely compassionate and very comforting, especially when I was crying.” (Patient 2)
“Very friendly and helpful.” (Patient 47)
“[Nurse] is brilliant at her job, both in her own work and organising the others around her.” (Patient 11)