• Plan and implement sales and marketing activities through effective channels
• Setting and managing to achieve sales and profit target
• Managing budgets and financial plan as well as controlling expenditure
• Maintaining statistical and financial records
• Planning and organizing accommodation, catering and other hotel services
• Ensuring events and conferences to run smoothly
• Supervising maintenance, supplies, renovations, and furnishings
• Recruiting, training, and monitoring staffs
• Responsible for day to day management of a hotel to assure smooth operation
• Dealing with customer complaints and comments